When you call a locksmith, you want to ensure that you’re getting the best service possible. In this blog entry I’ll detail exactly what to expect in regards to process when calling a locksmith for any sort of service.
The initial Request
You have a problem and you want to solve it. You call the locksmith and ask for help – the call will usually be taken by the Locksmith’s main office, which acts as a deployer and dispatch for the company. The central service division will ask you what your location is, what sort of service you need, and your contact information.
Dispatch of Service
The central office will contact a manager for your area, who will be given your information. They will then select a local technician and send them directly to your location.
Technician Update
The technician sent to your home or business will call the customer, letting them know their estimated time of arrival. This lets the customer know how fast the process of the repair should take. Any additional information regarding the requested service will be discussed.
Security Assessment
The technician will arrive and professionally introduce himself to the client. They will then inspect the lock, and provide an assessment of exactly what the necessary steps that should be taken are. They will inform the customer of the right course of action, and together they will set a price. The customer will be then presented with a receipt that they need to sign in order to agree to the service and the charge.
The Locksmithing Work
Here’s where the meat of the process takes place. The time it will take to complete this process will range on what the service and situation is – during this process the technician will make sure not to damage any aspect of the home, business, or vehicle (besides cases where destructive entry is requested – like in lockouts that require a lock change.) However, this sort of entry is only utilized as a last resort, when there’s another way of entering the home, business, or vehicle.
Completion of Payment
The job is completed, and the customer will assess the success of the service. Then the locksmith will collect payment for the job which can usually be paid in either cash or credit. THen the technician simply gathers their equipment and leaves, on their way to help the next individual in need of expert locksmith intervention.